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Complaint Feedback Mechanism (CFM) improving efficiency in service delivery: Belet-Xawa

Complaints & Feedback Mechanism (CFM) is a formalized mechanism that provides safe, accessible and effective channel for displaced persons to get information feedback and to raise complaints for services within the sites and for a response or remedy to be given. The CFM is a direct feedback channel from the community to service providers.
Complaints & Feedback Mechanism (CFM) is a formalized mechanism that provides safe, accessible and effective channel for displaced persons to get information feedback and to raise complaints for services within
Mustafe Hassan scours through the remains of his destroyed shelter after an eviction. He is an internally displaced person from  Bilkheir site in Daynille district where other 211 families were
Murjaan Aweys sits uncomfortably across from us in a small shop, reclining on a chair and sipping carefully spiced ginger tea, one swig after another. The ray from the sunlight
Somalia has experienced almost constant conflict since the collapse of its central government in 1991. It is experiencing both unabated armed conflict and worsening climatic shocks across different regions, a
In just a few short months, the COVID-19 Pandemic has reached devastating proportions, touching nearly every country around the world. The situation is bad but could get decidedly worse, especially
Hafsa Adan* is a 25-year old mother of two. When we first met her, she was sitting outside her house, her 1-year old baby tightly on her back. The other

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