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Complaint Feedback Mechanism (CFM) improving efficiency in service delivery: Belet-Xawa

Complaints & Feedback Mechanism (CFM) is a formalized mechanism that provides safe, accessible and effective channel for displaced persons to get information feedback and to raise complaints for services within the sites and for a response or remedy to be given. The CFM is a direct feedback channel from the community to service providers.

Category: Organization

Complaint Feedback Mechanism (CFM) improving efficiency in service delivery: Belet-Xawa

Complaints & Feedback Mechanism (CFM) is a formalized mechanism that provides safe, accessible and effective channel for displaced persons to get information feedback and to raise complaints for services within the sites and for a response or remedy to be given. The CFM is a direct feedback channel from the community to service providers.

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NoFYL envisions being a leader in accountable, reliable and timely responder in delivering services to people in need in Somalia.
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